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During these unprecedented times, we recommend our customers to please email us first before placing your order. Click to send email
The photos on our website are the best quality possible. However, photos may not be actual representations of colors due to computer monitor settings and we cannot be responsible for differences in online colors and actual colors.
Due do the craftsmanship involved with the production of rugs, all rug sizes listed are approximate and may vary slightly.
No, everything we sell is brand new and of first quality. We do not sell factory seconds or second hand items.
In most cases, once an order has been placed, it cannot be changed or cancelled because it has likely already began the shipping process. If you need to make any modifications or cancellations, please contact us immediately. However, please understand that we cannot guarantee any changes unless we receive confirmation from our suppliers that a change or cancellation can be made.
Shipping costs to Australia will be calculated upon check-out.
We are required to charge sales tax for all orders shipped to Australia. However, to offset this expense,
Tax is not charged for any other states.
At this time, we do not have a catalog to mail out.
Yes. We are confident that we have the lowest prices. So confident that we back this up with a 150% Price Match Guarantee. If you happen to find a lower price advertised on another website, we'll gladly match that price plus throw in 50% of the difference between our price and theirs.
**Please call us when you are ready to order with the name of the website. Once the price is verified, a discount will be given. Price must include shipping and tax to qualify. Note: Clearance, rug pads, close out, or one of a kind items are excluded. We can only price match identical offers. Offers that include free rugs or accessories will be compared to the current promotion offered on our website. Rugs Express management reserves the right to reject any offers that it deems illegitimate. Must be presented prior to ordering.
Yes
Some of our rugs, particularly some shag rugs & most runners by-the-foot are available in a sample size. If a sample is available, it will be stated on the page where the rug is displayed.
Yes. Non-slip pads will prevent your rug from slipping and will prolong the life of both your floor and rug. We have pads for both hard surfaces and carpeting. Click here to view our rug pads.
We can ship to the Australia
We are available by email at info@iconicrugsaustralia.com. We respond to emails rapidly throughout the day.
You may log into your account at anytime to check order status. Once your items have been shipped, an email will be sent to you with tracking information if available.
Most rugs have an expected arrival date of approximately 7 - 10 business days. Some made to order items require a longer lead time that will be stated on the page where the item is displayed. In the event your rug is backordered, we will contact you by email with an estimated shipping timeframe.
Yes, Rugs iconicrugsaustralia.com.au is a secure site. All information that you enter is encrypted and we keep all your information strictly confidential. Please read our Privacy & Security Policyfor further information.
For information about rug fibers
If you notice that your rug is damaged before accepting a delivery, notate the damage on the shipping documents before signing for delivery & contact us immediately for a replacement. If the damage is extensive, please REFUSE the delivery.
Because we know that it is difficult to shop for decorating items online, we stand behind our products with a fair & easy to understand return policy. Please visit our Return Policy section to read all the details.
We accept Visa, MasterCard, American Express, and Discover. We can also accept money orders. We do not accept checks.
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